Privacy Policy

Last updated: [TODO: confirm — set to the date this page is published] This Privacy Policy explains how The Law Offices of Burg and Brock, Inc. (“the Firm,” “we,” “us,” or “our”), which operates this website at legaldefenders.com, collects, uses, discloses, and protects personal information. It applies to this website and to the intake channels described below. It does not alter any separate engagement agreement you may sign with the Firm.

Notice regarding recorded telephone calls

Telephone calls to and from the phone numbers listed on this website may be monitored and recorded. California is a two-party consent state under California Penal Code section 632. By continuing a call after hearing or reading this notice, you consent to that monitoring and recording. If you do not consent, please tell the person on the call, end the call, or contact us in writing using the details in the Contact section below. Call handling, routing, and recording are performed using CallTrackingMetrics, a third-party service. Recordings, call metadata, and the phone number you call from are stored on that provider’s systems. [TODO: confirm — retention period for call recordings, and whether recordings are reviewed or transcribed by any additional vendor.]

Information we collect

Information you give us

Contact details you submit through a form on this site, such as name, email address, telephone number, and mailing or incident location.
Details you type into the website chat assistant, including any description of an accident, injury, or legal situation you choose to share.
Information you provide during a telephone call, including anything captured in a recording of that call.
Documents or images you choose to send us.

Please do not send sensitive details about a potential claim before we have confirmed in writing that we represent you. See the Disclaimer page for what that means for confidentiality.

Information collected automatically

IP address, browser type and version, operating system, device type, and screen size.
Pages viewed, time on page, referring URL, and the search terms or advertisement that brought you here.
The tracking telephone number displayed to you and whether you clicked to call it.
Security events recorded by our firewall, including blocked requests and login attempts.

Sensitive personal information

If you describe a physical injury, a medical condition, or the circumstances of an accident through a form, the chat assistant, or a recorded call, that description may constitute sensitive personal information under California law. We collect it only to evaluate whether we can assist you, and we use it only for that purpose and the related purposes described below.

Cookies and similar technologies

This website sets and reads the following categories of cookies and similar identifiers.

Cookie or identifier	Set by	Purpose
`_ga`, `_gid`, `_ga_*`	Google Analytics 4	Distinguishes visitors and measures how the site is used
`_gat_UA-*`	Legacy Google Universal Analytics tag	Throttles request rate. [TODO: confirm — this legacy tag appears to still be firing even though Universal Analytics has been retired. Confirm whether it should be removed from Google Tag Manager.]
`__ctmid`	CallTrackingMetrics	Links a website visit to a telephone call so we can tell which marketing source produced the call
Chat assistant identifiers	Intaker	Maintains your chat session and links your conversation to your visit
Form and security identifiers	HubSpot, Google reCAPTCHA, Wordfence, Cloudflare	Delivers forms, distinguishes humans from automated abuse, and protects the site
`wordpress_`, `wp-settings-`	WordPress	Applies only to signed-in site administrators, not to ordinary visitors

You can block or delete cookies through your browser settings. Blocking them will not prevent you from reading this website, but some forms and the chat assistant may stop working.

Service providers we use

We share personal information with the following categories of service providers, each of which processes it on our behalf under its own terms.

Google Analytics and Google Tag Manager — website analytics and tag delivery.
CallTrackingMetrics — telephone call routing, attribution, and recording.
Intaker — the automated chat assistant used to collect initial case details.
HubSpot — form delivery and management of the inquiries we receive.
Google reCAPTCHA — protection against automated form abuse. Your use of reCAPTCHA is subject to Google’s privacy policy and terms.
Wordfence — website firewall and malware protection.
Cloudflare — content delivery and denial-of-service protection.
WP Engine (Flywheel) — website hosting.
UpdraftPlus — website backups. [TODO: confirm — whether backups are stored offsite, and with which provider.]

We may also disclose information to co-counsel, experts, or vendors engaged on a matter, and to courts or government authorities where the law requires it. [TODO: confirm — whether inquiries are ever referred or transmitted to any law firm outside this Firm, and on what basis.]

How we use your information

To respond to your inquiry and evaluate whether we can represent you.
To provide legal services if you become a client.
To measure which marketing sources produce inquiries.
To secure the website and prevent abuse.
To meet our professional, regulatory, and record-keeping obligations.

[TODO: confirm — whether the Firm sends marketing emails or text messages to people who submit a form or call, because that determines whether express written consent language is required under the Telephone Consumer Protection Act.] [TODO: confirm — whether any advertising or retargeting tag is present on the site or is planned. No advertising pixel was detected at the time this policy was drafted. If cross-context behavioral advertising is added later, California law will require a clearly labeled “Do Not Sell or Share My Personal Information” link in the site footer, and this section must be updated before that tag goes live.] As of the date above, the Firm does not sell personal information for money.

Your California privacy rights

If you are a California resident, you may have the following rights regarding personal information the Firm holds about you:

Right to know the categories and specific pieces of personal information we have collected, the sources, the purposes, and the parties we disclosed it to.
Right to delete personal information we collected from you, subject to exceptions.
Right to correct inaccurate personal information.
Right to opt out of any sale or sharing of personal information.
Right to limit the use and disclosure of sensitive personal information.
Right to non-discrimination for exercising any of these rights.

Important limits apply. Information subject to the attorney-client privilege or the attorney work product doctrine, and information we are required to retain under the California Rules of Professional Conduct or other law, may be outside the scope of a deletion request. To make a request, use the contact details below. We will verify your identity before acting on a request. You may use an authorized agent, in which case we may ask for proof of that authorization. [TODO: confirm — whether the Firm meets the thresholds that make it a “business” under the California Consumer Privacy Act as amended. If it does not, some of the rights listed above may not apply as a matter of law, and this section should be revised by counsel rather than left as written.]

How long we keep information

[TODO: confirm — retention periods for website analytics, call recordings, chat transcripts, and inquiries that do not become matters.] Client files are retained in accordance with the Firm’s file retention policy and applicable professional rules.

Security

We use a website firewall, encrypted connections, and access controls appropriate to the nature of the information we handle. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send highly sensitive material through the website chat assistant or an unencrypted email.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

Do Not Track

Our website does not currently respond to Do Not Track browser signals. We do honor opt-out preference signals to the extent required by California law.

Changes to this policy

We may update this policy. When we do, we will revise the date at the top of this page. Material changes will be described here.

Contact us

To ask about this policy or to exercise a privacy right: The Law Offices of Burg and Brock, Inc. [TODO: confirm — mailing address for privacy requests] [TODO: confirm — dedicated privacy email address] Telephone: (888) 509-2998